The Rules That Keep Wicked Fair for Every Player

Opening and Verifying an Account

One account per person, and the person must be 18 or older. That is a hard line, not a suggestion. When you register at Wicked we ask for a name, date of birth, email and phone number that match a valid form of ID. Before your first withdrawal, or sooner if our systems flag something for review, we ask for a copy of that ID plus proof of address such as a recent utility bill or bank statement. This is standard identity verification (often called KYC), and it is there to protect both you and us from fraud.

If details on your account do not match your ID, or if two accounts are linked to the same household, address or payment method, we may pause withdrawals until it is sorted out. Keep your registration details current, especially your email and mobile number, since that is how we reach you about your account.

How Bonus Terms Work

Wicked runs a welcome package of bonus funds plus free spins on selected pokies for new AU players, along with ongoing weekly reload offers. T&Cs apply, and the specific wagering requirement, eligible games and expiry window are set out on the offer page itself and inside your account dashboard when the bonus is active. In general terms, bonus funds need to be played through a set number of times before they convert to withdrawable balance, and only certain pokies or live tables count toward that wagering.

A few things apply across every promotion at Wicked. Bonus funds and any winnings from them can expire if not used within the stated window. Withdrawing your deposit while a bonus is active may forfeit the remaining bonus balance. Betting patterns designed purely to clear wagering with minimal risk, sometimes called bonus abuse, can lead to a bonus being voided. Always check the specific terms attached to an offer before you opt in, and see the Bonus page for what is currently running.

Deposits and Payment Methods

Wicked accepts PayID, POLi, Visa, Mastercard, Bitcoin, Tether (USDT), Neosurf and bank transfer, all processed in AUD for card and bank rails. PayID and POLi deposits are typically instant, which is why most AU players use them for topping up before a session. Crypto deposits depend on network confirmation times rather than our own processing. There is no fee charged by Wicked on standard deposits, though your bank or payment provider may apply its own charges, which is worth checking on their end.

Withdrawals: What Actually Happens

Once a withdrawal is requested, it moves through a short review before it is released. Verified accounts with no pending bonus conditions generally see the fastest turnaround, particularly through PayID or crypto. Larger withdrawals may take longer as extra checks are run, which is standard practice and not a sign anything is wrong with your account. Withdrawal limits, when they apply, are set out on the Payments page rather than buried in fine print.

If a withdrawal is delayed beyond what support has quoted you, the first step is always to check that verification documents were fully accepted and that no active bonus wagering is blocking the cash-out. Support can see the exact status of a payout in real time and will talk you through it.

Fair Play, Game Rules and Account Closure

Every pokie and live table at Wicked runs on the game rules set by its provider, whether that is Pragmatic Play, Evolution, Nolimit City or another studio listed on our games pages. Return-to-player figures and paytable details are shown inside each individual game, not decided by Wicked. We do not alter outcomes, and any technical malfunction voids the affected round under standard industry practice.

You can close your account at any time by contacting support, and self-exclusion tools are available if you need a break, longer than a simple cool-off. Details on limits, timeouts and self-exclusion sit on the Responsible Gaming page along with the national support line.

Changes to These Terms

Terms get updated occasionally, usually to reflect a new payment method, a new promotion structure or a regulatory update relevant to the ACMA-supervised AU market. Material changes are flagged on the site and, where they affect an active bonus or pending withdrawal, existing balances are honoured under the terms that applied when they were credited.

• Minimum age to hold an account at Wicked: 18+
• ID and address verification required before larger withdrawals
• Bonus wagering and expiry rules confirmed on each offer page
• Withdrawals generally return to the original deposit method
• Self-exclusion and deposit limits available through support

Related pages worth reading alongside these terms: Bonus for current offer conditions, Payments for AUD banking and limits, and Responsible Gaming for account controls. Ready to play? Register and set up a verified account from the start.