How Wicked Protects Your Data

What Data We Collect

When you register a Wicked account we collect basic identity details such as your name, date of birth, email address and mobile number. This information confirms you meet the 18+ minimum age requirement for real-money play and lets us keep your account secure.

During verification, sometimes called KYC (Know Your Customer), we may ask for a copy of a government-issued ID and a proof of address such as a recent utility bill. For payment verification we may request confirmation of ownership for the payment method used, whether that is a PayID-linked bank account, a POLi transaction, a card, or a crypto wallet address for Bitcoin or Tether (USDT) transfers. This step protects you from account takeover and helps us confirm withdrawals go to the right person.

• Account details: name, date of birth, email, phone number, country of residence
• Verification documents: government ID, proof of address, payment ownership confirmation
• Transaction records: deposits, withdrawals, bonus activity and game history
• Technical data: IP address, device type, browser information and login timestamps
• Communication records: support chat logs and emails, kept to resolve enquiries

Why We Process Payment and Verification Data

Wicked processes deposit and withdrawal data through PayID, POLi, Visa, Mastercard, Bitcoin, Tether (USDT), Neosurf and bank transfer to move AUD funds accurately and quickly. Payment data is used only to complete transactions, detect fraud and meet standard anti-money-laundering checks that apply across the Australian payments environment. We do not sell payment data to advertisers.

How We Use Cookies

Cookies are small text files stored on your device when you visit our site. We use them for a handful of practical purposes rather than broad tracking.

• Session cookies that keep you logged in while you play
• Preference cookies that remember display settings such as your currency view in AUD
• Security cookies that help detect unusual login patterns
• Analytics cookies that show which pages and games are used most, in aggregate

You can control or clear cookies through your browser settings at any time. Blocking certain cookies may affect features like staying logged in or saved display preferences, but it will not prevent you from accessing the site.

Who Can Access Your Data

Access to player data is limited to staff who need it to run accounts, process payments or provide support, plus the payment providers and identity-verification services required to complete a transaction or KYC check. We do not share your data with other Wicked players or with third parties for their own marketing use.

Data Retention and Security

We keep account, verification and transaction records for as long as your account is active and for a further period afterward to meet standard record-keeping obligations. Data is stored on protected systems with restricted access. No online system is completely immune to risk, so we recommend using a unique password for your Wicked account and never sharing your login details.

Your Rights as a Player

You can ask to see the personal data we hold on you, request corrections to inaccurate details, or ask us to close your account and delete data that we are not required to retain for compliance reasons. Requests can be made through Support, and we will confirm what applies to your account specifically.

• Right to access a copy of your stored personal data
• Right to correct inaccurate or outdated account details
• Right to request account closure and data deletion where permitted
• Right to withdraw consent for optional communications at any time

Responsible Gambling and Support

Wicked is intended for players 18 years and over. If gambling stops being fun, free and confidential support is available through Gambling Help Online on 1800 858 858 or at https://www.gamblinghelponline.org.au/. Play in the ACMA-regulated Australian market is also subject to general consumer protections that sit alongside this policy.

Related Pages

For more on how transactions and verification work in practice, see Payments, our full Terms and Conditions, and Responsible Gaming tools. Ready to play? Create your account once you've reviewed this policy.