Responsible Gaming Tools at Wicked

Who Can Play at Wicked

You must be 18 years or older to register a Wicked account. Age checks happen at signup and again during withdrawal verification. If we ever have reason to believe an underage person has accessed an account, that account is frozen immediately and any balance is held pending review. This is non-negotiable and applies to every player in Australia, no exceptions.

The Control Panel: Limits You Set Yourself

Every Wicked account includes a responsible gaming panel in account settings. These are not marketing add-ons, they are real controls that change how the account behaves the moment you save them.

• Deposit limits: cap how much you can add to your Wicked balance daily, weekly or monthly in AUD.
• Loss limits: set a ceiling on net losses over a chosen period, once hit, deposits pause until the period resets.
• Session reminders: pop-up alerts after a set amount of time logged in, so a quick session doesn't quietly become a long one.
• Cooling-off periods: lock your account for 24 hours, 7 days or 30 days without closing it permanently.
• Self-exclusion: block your own access for 6 months, 12 months or longer, this cannot be reversed early by contacting support.

How Deposit Limits Actually Work

Once you set a deposit limit, it applies immediately to your next PayID, POLi, card or crypto deposit. Lowering a limit takes effect straight away. Raising a limit or removing it entirely is deliberately slower, there's a built-in delay of at least 24 hours before the change activates. That gap exists so a limit increase is a considered decision, not an impulsive one made mid-session.

Self-Exclusion: What Happens When You Choose It

Requesting self-exclusion through account settings or support closes your access to Wicked for the period you select. During that window you won't receive promotional emails, bonus offers or reload notifications, we remove excluded accounts from marketing lists entirely. Any pending withdrawal is still processed normally, self-exclusion affects future play, not funds already owed to you. If you need a longer break than the standard options, contact support and we'll talk through what's available.

Timeouts vs Self-Exclusion

Signs Worth Noticing

Chasing losses, borrowing to fund deposits, hiding play from family, or feeling irritable when you try to stop are all worth paying attention to. None of these mean you're a bad player, they're just signals it might be time to use a limit, take a cooling-off period, or call Gambling Help Online for a second opinion.

Setting Limits Before You Play

The most effective limit is the one set before a session starts, not mid-way through a losing streak. Decide your deposit cap in AUD before you touch Payments, and treat that welcome package or reload bonus mentioned on Bonus as a bonus to enjoy within your budget, not a reason to raise it. T&Cs apply to every promotion, and no bonus offsets a limit you've set for good reason.

Related reading: check Bonus for current offers with full terms, Payments for AUD deposit and withdrawal methods, and VIP Club for how loyalty rewards work without pressuring bigger stakes. Ready to play within your own limits? Head to Register and set your deposit cap as the first thing you do.

Reality Checks While You Play

Alongside limits, Wicked can send session pop-ups showing how long you have been logged in and what you have staked so far. These reality checks are not designed to interrupt a good run, just to keep the numbers visible rather than blurred by screen time.

Support Beyond Wicked

Families and friends can use the same service if they are worried about someone else's play. Under Australian advertising rules enforced by ACMA, we also keep promotional messaging free of pressure tactics, because informed players make better decisions than pressured ones.